PC Troubleshooting Guide
Fix Any PC, Laptop, Phone, or Tablet
Say Goodbye to Device Issues
Come on in
PC Troubleshooting Guide
Fix Any PC, Laptop, Phone, or Tablet
Come on in

App Crash Checker Tool

If an app keeps freezing, closing, or refusing to open, this tool will help you figure out why.

  • 1 What kind of crash is happening?
    ▼

    Select the option that best describes the problem.

    Crash type
  • 2 When did the problem start?
    ▼

    This helps identify whether an update or change triggered the issue.

    Timing
  • 3 System resources and background apps
    ▼

    Apps can crash if your system is low on memory or overloaded.

    How is your system behaving?
  • 4 Check for corruption or missing files
    ▼

    Windows has tools that can repair damaged system files.

    Are you comfortable using Command Prompt?
    If yes, run these commands:
    sfc /scannow

    DISM /Online /Cleanup-Image /RestoreHealth

    These commands repair missing or corrupted system files that can cause app crashes.

    After running (or skipping) the commands, what happened?
  • 5 Reinstall, reset, or compatibility issues
    ▼

    Sometimes the app itself is the problem.

    Have you tried reinstalling the app?
    Is the app old or designed for an older version of Windows?