iPad Help

This tool helps you understand common problems on iPads and what might be causing them.

1. What is the main problem with your iPad?

iPad is slow or lagging Apps crash or freeze Storage is full or almost full Wi‑Fi or internet issues Battery drains too fast Touchscreen not responding Something else Save Step 1

2. How long has this problem been happening?

Started today A few days A few weeks Several months Not sure Save Step 2

3. How much storage space is left on your iPad?

Very full (almost no space left) Some space left Plenty of space Not sure Save Step 3

4. What happens with your apps?

Apps freeze or stop responding Apps close suddenly Some apps will not open Apps work normally Not sure Save Step 4

5. What kind of network problem are you seeing?

Wi‑Fi keeps disconnecting Cannot connect to Wi‑Fi Mobile data not working Calls or messages not going through No network problem Not sure Save Step 5

6. When did you last restart your iPad?

Today Within the last week A long time ago Not sure Save Step 6

7. Have you recently installed or updated any apps?

Yes, recently No, not recently Not sure Save Step 7

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