This guide covers common network-related problems and the basic steps you can take to diagnose them. These checks help determine whether the issue is with your device, your router, or your internet service provider.
Check Physical Connections
- Ensure the modem and router are plugged in and powered on.
- Verify that Ethernet cables are firmly connected and undamaged.
- Check that the router’s indicator lights show normal activity.
Check Wi‑Fi Status
- Confirm that Wi‑Fi is enabled on your device.
- Make sure you are connected to the correct network.
- Move closer to the router to rule out weak signal issues.
Restart Network Equipment
- Restart your computer or device.
- Restart the router by unplugging it for 10 seconds and plugging it back in.
- Wait for the router to fully reboot before testing the connection.
Check for Service Outages
- Test another device to see if the issue is widespread.
- If all devices are affected, the problem may be with your internet provider.
- Check your provider’s website or support line for outage information.
