Router Diagnostic Tool

Network helper

Identify common router, Wi-Fi, and connection issues with a quick guided check.

Select the answer that best matches your situation in each section. When finished, generate a personalised troubleshooting summary.

Diagnostic progress 0 of 4 completed

1 What problem are you experiencing?

Choose the issue that is affecting you most.

Internet is slow Connection keeps dropping Wi-Fi disappears randomly Router feels unusually hot Router is old or outdated I’m not sure

2 What do the router lights show?

Check the lights on the front or top of the router.

The lights look normal Lights are blinking unusually A red or orange light is on There are no lights at all I’m not sure

3 Router age and condition

Choose the description closest to your router’s condition.

Less than 2 years old Between 2 and 5 years old More than 5 years old Dusty, enclosed, or poorly ventilated I’m not sure

4 How are your devices affected?

This helps narrow down whether the issue is with Wi-Fi, one device, or the wider connection.

All devices have issues Only one device has issues Wired devices work fine Only Wi-Fi devices have issues I’m not sure