Smart TV Connection Fixer

1What type of connection problem are you having?
▼

What best describes your issue?

My Smart TV won’t connect to Wi-Fi at all It connects but keeps dropping Connected but streaming is slow or buffering My wired (ethernet) connection isn’t working Something else
2Check your router and internet connection
▼

Before blaming the TV, make sure the problem isn’t with your router or internet.

Can other devices connect to the internet?

Yes, phone and laptop work fine No, other devices also have issues Some devices work, some don’t

Have you tried restarting your router?

Yes and it fixed the problem Yes but it didn’t help Not yet

To restart: unplug your router for 30 seconds then plug back in and wait 2 minutes.
3Restart and re-connect your Smart TV
▼
A full restart of your TV can clear connection errors.
Steps to try:
- Turn your TV completely off — not just standby
- Unplug it from the wall for 60 seconds
- Plug back in and turn on
- Go to Settings → Network → and reconnect to your Wi-Fi
Did restarting the TV help?

Yes, it connected after restart No, still having the same problem
4Check signal strength and distance
▼

Wi-Fi signal weakens with distance and through walls.

How far is your TV from your router?

Same room or very close Another room or one floor away Far away or multiple floors/walls

What does the Wi-Fi signal show on your TV settings?

Strong / Full bars Weak / Low bars No signal detected

If signal is weak, consider a Wi-Fi extender or moving the router closer.
5Advanced: DNS settings and software update
▼

Outdated software or wrong DNS settings can cause connection problems.

Is your TV’s software up to date?

Yes, fully updated No or not sure

Check: Settings → Support → Software Update → Update Now

Have you tried setting DNS manually to 8.8.8.8 (Google DNS)?

Yes and it helped Yes but no difference Not yet

Check: Settings → Network → IP Settings → DNS Setting → Manual → enter 8.8.8.8