Smart Device Setup Tool

1Before you start — what you need ready
▼

Do you have all of the following ready?

Yes — device, phone, Wi-Fi password, and app all ready No — I haven’t downloaded the companion app yet No — I don’t know my Wi-Fi password No — I don’t have an account for this device yet

Most smart devices need: the manufacturer’s app installed on your phone, your Wi-Fi password, and an account with the manufacturer.
2Check your phone settings before setup
▼

Many setup failures are caused by missing phone permissions — not the device itself.

Is your phone connected to 2.4GHz Wi-Fi during setup?

Yes No or not sure

Most smart devices only support 2.4GHz during initial setup. Make sure your phone is on 2.4GHz not 5GHz.

Does the app have these permissions on your phone?

Yes — location, Bluetooth, and local network access all enabled No or not sure

Check: Phone Settings → Apps → [App name] → Permissions
3Put the device in setup/pairing mode
▼

Is the device showing it is in setup mode?

Yes — light is flashing or it is making a pairing sound No — device is not responding or showing setup mode Not sure what setup mode looks like for this device

Check your device manual for how to enter setup mode — usually a button hold of 3-5 seconds until a light flashes.

What happens when you try to add the device in the app?

App finds the device successfully App cannot find the device App finds it but setup fails partway through
4Common setup failure reasons
▼

Which of these might apply to your situation?

I may have entered the wrong Wi-Fi password My phone may have been on 5GHz during setup The device was too far from the router during setup I have a VPN running on my phone None of these apply

VPNs almost always prevent smart device setup — disable any VPN before attempting setup.
5Try again or contact support
▼

After addressing issues above, did setup complete successfully?

Yes — device is set up and working No — still failing at the same point Partially — device is set up but some features don’t work