System Freeze Troubleshooter

1 When does the freeze happen? ⌄

Choose the closest match:

During startup or shortly after signing in When the computer is idle During gaming, editing, or heavy workloads Randomly during normal use At the login screen

2 Check system resource usage ⌄

Open Task Manager with Ctrl + Shift + Esc and check the Processes tab while the issue is happening.

What is using the most resources?

CPU is consistently 90–100% Memory / RAM is almost full Disk usage is stuck at 100% GPU usage is extremely high Resource usage looks normal

3 Clear temporary files and restart ⌄

Press Windows + R, enter each location below one at a time, and delete files that Windows allows you to remove.

%temp%
temp
prefetch

Skip any file currently in use. Empty the Recycle Bin afterward, then restart the computer before testing again.

Did this improve the freezing?

Yes, the freezing stopped Partially improved No change

4 Check hardware and drivers ⌄

Look for overheating, recently installed drivers, unusual fan noise, or storage errors. Disconnect non-essential USB devices before testing again.

What did you find?

The system is overheating or fans are unusually loud Possible RAM / memory issue Graphics driver issue or display glitches Drive errors, clicking, or very slow file access Nothing unusual found

5 Generate suggested fixes ⌄

Create a summary based on your answers and review the recommended next steps.

Summary & Suggested Fixes

These suggestions are based on the choices you selected.

If the computer repeatedly freezes, overheats, makes unusual drive noises, or cannot start reliably, back up important files as soon as possible and consider professional hardware support.