Blue Screen Troubleshooter

Save any important work first. If Windows repeatedly blue-screens during startup, try Safe Mode before changing drivers or removing software.

1 Which Blue Screen error appeared? Not saved

Select the closest stop code:

MEMORY_MANAGEMENT IRQL_NOT_LESS_OR_EQUAL CRITICAL_PROCESS_DIED INACCESSIBLE_BOOT_DEVICE DRIVER_IRQL_NOT_LESS_OR_EQUAL Other / not sure

2 What were you doing when it crashed? Not saved

Choose the closest match:

Gaming or other heavy workload The PC was idle During startup or sign-in Shortly after a Windows update After installing or updating a driver

3 Run Windows system repair checks Not saved

Open Command Prompt as Administrator, then run these commands one at a time:

sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth

Restart the PC after both commands complete.

What was the result?

Errors were found and fixed Errors were found but could not be fixed No integrity errors were found I did not run the commands

4 Check hardware and drivers Not saved

What did you find?

The system is overheating Possible RAM issue GPU or display driver issue Possible failing hard drive or SSD Nothing unusual found

5 Generate your troubleshooting summary Ready

Your selections will be used to suggest the most relevant next steps.

Summary & Suggested Fixes