Console Network Fixer Tool

Answer the questions below, then generate a repair-style summary with the most likely cause and next steps.

1 Identify the console and the problem

Which console are you using?

PlayStation Xbox Nintendo Switch Other

What network problem are you having?

It will not connect to the network at all It cannot connect to online gaming services High lag, slow downloads, or poor game performance NAT type or multiplayer party issues Wi-Fi or internet connection keeps dropping

Step 1 saved.

2 Check your connection type

How is the console connected?

Wired Ethernet cable Wi-Fi

Do other devices in your home have internet access?

Yes, other devices work normally No, other devices also have problems

Step 2 saved.

3 Restart the network equipment

Recommended restart order

Fully turn off the console.
Unplug the modem and router for 60 seconds.
Reconnect the modem and wait until it is fully online.
Reconnect the router and wait about one minute.
Turn the console back on and test the connection again.

Did the restart fix the problem?

Yes, the problem is fixed No, the problem remains

Step 3 saved.

4 Run the console network test

What did the network test show?

All tests passed Failed to obtain an IP address IP address works, but there is no internet connection Internet works, but PSN/Xbox/Nintendo online services fail

Step 4 saved.

5 Check service status and DNS

What is the status of the gaming service?

Service status is normal / all green An outage or maintenance issue is reported I have not checked

Have you tried changing DNS settings?

Yes — changing DNS fixed it Yes — no change Not yet

A common test option is Primary DNS: 8.8.8.8 and Secondary DNS: 8.8.4.4.

Summary and Suggested Next Steps