Complete Troubleshooting Guide
If your Microsoft account isn’t syncing settings, apps, passwords, or OneDrive data, this guide walks you through the most common causes and fixes.
Common symptoms
- Windows shows “Sync is not available right now”
- OneDrive not syncing files
- Microsoft Store not updating apps
- Passwords, themes, or settings not syncing across devices
- Account requires attention or keeps asking to sign in
Possible causes
- Incorrect Microsoft account password
- Windows Sync disabled
- Corrupted account token
- Time/date mismatch
- OneDrive or Store service issues
- Network restrictions or firewall blocks
Fixes
1. Re‑sign into your Microsoft account
- Open Settings → Accounts
- Click “Your info”
- Sign out and sign back in
2. Enable Windows Sync
- Settings → Accounts → Windows backup
- Turn ON “Remember my preferences”
3. Fix time/date mismatch
- Settings → Time & Language
- Enable “Set time automatically”
4. Reset Microsoft Store
wsreset -i5. Reset account token
- Settings → Accounts → Email & accounts
- Remove Microsoft account
- Add it again
6. Check OneDrive status
Ensure OneDrive is signed in and syncing.