Packet Loss Troubleshooter
Test your connection, identify whether packet loss is caused by Wi-Fi, router hardware, or your internet provider, and get practical repair steps.
Packet loss can cause lag spikes, rubber-banding, disconnects, choppy calls, and buffering. Complete the checks below, then generate a tailored diagnosis.
1 Run a packet loss test ⌄
On Windows, open Command Prompt and run this test. It sends 50 packets to a reliable public server.
2 Check your connection type ⌄
Packet loss is often caused by weak or congested wireless connections. A temporary Ethernet test is one of the quickest ways to rule Wi-Fi in or out.
3 Check the router and ISP ⌄
Think about what you have observed recently. Router instability and neighborhood ISP congestion can both create packet loss.
4 Generate your diagnosis ⌄
Your results will prioritize the most likely source of the problem and list the best next repairs to try.