Fix computers that won’t boot, freeze on startup, or get stuck loading.
1 What type of startup issue?
Choose the closest match:
2 Check hardware basics
What did you check?
3 Try Windows Startup Repair
Run Startup Repair from Advanced Options.
Settings → System → Recovery → Advanced Startup → Restart Now
Troubleshoot → Advanced Options → Startup Repair
Troubleshoot → Advanced Options → Startup Repair
What happened?
4 Boot into Safe Mode
Safe Mode helps diagnose driver or software issues.
Shift + Restart → Troubleshoot → Advanced Options → Startup Settings → Safe Mode
Did Safe Mode work?
5 Generate Summary
Summary & Suggested Fixes