Your Android phone shows a Wi‑Fi connection but cannot load websites, apps, or online services. This issue usually comes from router problems, DNS failures, IP conflicts, or temporary glitches in the phone’s network stack.
Common Causes
- Router has no internet connection
- Incorrect Wi‑Fi password saved
- DNS server not responding
- IP address conflict on the network
- Weak or unstable Wi‑Fi signal
- VPN blocking the connection
- Android network settings glitch
- ISP outage or maintenance
Fix 1: Restart Wi‑Fi on Your Phone
- Turn Wi‑Fi off
- Wait 5 seconds
- Turn Wi‑Fi back on
This forces Android to request a new IP address and reconnect cleanly.
Fix 2: Restart Your Router
- Unplug the router for 10 seconds
- Plug it back in
- Wait 1–2 minutes for it to fully reboot
If the router lost its internet connection, this restores it.
Fix 3: Forget and Reconnect to the Wi‑Fi Network
- Open Settings
- Tap Network & Internet
- Select your Wi‑Fi network
- Tap Forget
- Reconnect and enter the password again
Fix 4: Check if the Internet Works on Other Devices
If other devices also have no internet, the problem is:
- Your router
- Your modem
- Your ISP
Fix 5: Disable VPN
VPNs can block or slow down Wi‑Fi connections.
- Turn off your VPN app
- Try loading a website again
Fix 6: Change DNS Servers
Google DNS is more reliable than many ISP DNS servers.
- Open Settings
- Tap Network & Internet
- Tap Wi‑Fi → your network
- Tap Advanced
- Tap Private DNS
- Select Private DNS provider hostname
- Enter:
dns.google
Fix 7: Reset Network Settings
This clears corrupted Wi‑Fi, mobile data, and Bluetooth settings.
- Open Settings
- Tap System
- Tap Reset options
- Tap Reset Wi‑Fi, mobile & Bluetooth
Fix 8: Check for ISP Outage
If your ISP is down, your router will show Wi‑Fi but no internet.
- Check your ISP’s outage page
- Check your modem lights
- Test another device
Fix 9: Check Router Internet Light
If the WAN/Internet light is red or off, the router is not receiving internet from the modem.
Fix 10: Toggle Airplane Mode
- Turn on Airplane Mode
- Wait 5 seconds
- Turn it off
This resets all wireless radios at once.
When to Contact Your ISP
Contact your internet provider if:
- Your modem has no signal
- Your router shows no WAN connection
- Multiple devices cannot access the internet
- You recently had storms or outages
When to Contact a Technician
You may need help if:
- Your router is failing or overheating
- Your modem is outdated
- Your home wiring is damaged
Once this page is published, you can link it from the Android Network Issues category.